Thank you for visiting ninestarsone.com (hereinafter referred to as the “Website”). When using the goods and services provided by this Website, you may encounter some problems or disputes. These terms and conditions explain in detail how to deal with these problems, including order problems, product quality problems, refunds and other customer service issues. By continuing to use this Website, you agree to abide by the following terms and conditions.

  1. Order Problems
    If you encounter the following problems during the purchase process, please contact our customer service team in time and we will do our best to solve them for you.

1.1 Order Errors or Omissions
If you find that the quantity, model, color and other information of the goods in your order are incorrect, or you have not received the complete order, please contact us through our customer service channels as soon as possible. We will try our best to correct the errors based on your feedback and ensure that you are provided with the correct goods.

1.2 Order Cancellation
You can apply to cancel the order within 2 hours after the order is confirmed. After this time period, the order will enter the shipping process and cannot be cancelled. If the order has been shipped, you need to apply for a return according to our return policy.

1.3 Shipping Delays
In some cases, the shipment of an order may be delayed due to inventory, logistics or other reasons. We will try our best to notify you in advance and complete the shipment within a reasonable time. If your order has not been shipped for a long time, please contact our customer service and we will provide you with a solution.

1.4 Transport Damage
If your product is damaged during transportation, please report it to us within 24 hours after receiving the package. You need to provide photos of the damaged product and the order number, and we will provide you with a replacement or refund service.

  1. Product Quality Issues
    2.1 Product Defects
    If the product you received has defects or quality problems (such as damage, functional failure, etc.), please submit quality problem feedback within 7 days after receiving the product. We may ask you to provide relevant evidence (such as product photos, defect description, etc.) to help us deal with the problem.

2.2 Product Disconfirmation
If the product you received does not match the product description, picture or style when you placed the order, please contact us within 7 days. We will provide a refund, exchange or other remedies according to the situation.

2.3 Unsatisfactory Products
If you are not satisfied with the purchased product, but the product has no quality problems or does not match the description, we still provide [Refund/Return] service. For specific return conditions, please refer to our Refund Policy. The product must be unused, unopened, and in its original packaging.

  1. Customer Service Issues
    3.1 Customer Service Response
    We are committed to responding to any of your customer service issues within 1 business day. If your issue is urgent, you can contact the customer service team through our online customer service or by phone. We will do our best to handle your request in a timely manner.

3.2 Processing Time
We strive to resolve most common issues within 3 business days. However, depending on the complexity of the issue, some issues may take longer to resolve. We will promptly inform you of the progress of the processing and provide necessary support.

3.3 Customer Satisfaction
Your satisfaction is very important to us. If you are dissatisfied or do not get a satisfactory solution during the problem-solving process, please contact the customer service manager directly or submit the issue by email, and we will arrange a higher-level team to handle it for you.

  1. Returns and Refunds
    If you require a return due to product quality issues, wrong shipment, or other reasons that meet the return conditions, you can submit a return application according to our Refund Policy. The return and refund process is generally as follows:

The returned product should meet the return requirements (such as unopened, unused, etc.).
The customer is responsible for the return shipping costs unless the product has quality problems or the wrong product was sent.
Once we receive the returned product and confirm that it meets the refund conditions, the refund will be processed within 7 working days.

  1. Product price and description issues
    5.1 Product price
    We strive to ensure that the product prices on the website are accurate, but due to technical problems or human errors, prices may deviate. We reserve the right to correct prices without notice. If the actual price of the product does not match the price you paid, we will contact you after confirming the price error, and you can choose whether to continue to purchase the product.

5.2 Product description
Although we try our best to ensure the accuracy of the product description, pictures, specifications and other information, the product may deviate from the actual situation due to display devices or other factors. If the product does not match the description, you can contact customer service to apply for a refund or return.

  1. Website usage issues
    6.1 Website access issues
    If you encounter technical problems when accessing the website (such as slow page loading, error messages, etc.), please first check your network connection and try to clear the browser cache. If the problem persists, you can contact our technical support team by email or phone.

6.2 Privacy and Data Issues
We value your privacy and personal data protection. If you have any questions or concerns about your personal information, please refer to our Privacy Policy. If you believe that your personal information has not been properly handled or has been misused, please contact us immediately and we will do our best to resolve the issue.

  1. Legal Liability
    We will perform our obligations in accordance with relevant laws and regulations and do our best to provide a safe and reliable shopping platform. However, we are not responsible for product problems caused by uncontrollable factors (such as third-party payment platform problems, shipping delays, etc.).
  2. Modification and Termination
    We reserve the right to modify or update the terms of this issue at any time. All modifications will be posted on this page and take effect. If you continue to use this website after the modification, you agree to abide by the latest terms.